Last updated: October 13, 2026
These Terms of Use set out the rules for using the ExoLog app (the "App"), provided electronically by the creator of the ExoLog app ("we"). By using the App, you accept the terms below.
ExoLog is an app for keeping tarantulas and other exotic animals — a record of your animals, feedings and events, together with community features.
You can keep your breeding log without creating an account (guest mode). Community features, animal transfers, adding more than 3 photos and subscriptions require an account — see section 2a.
To use the App you need a device running Android 7.0 or later or iOS 15.1 or later, the App downloaded from Google Play or the App Store, and an internet connection (data is stored on our server). A full account requires an email address or an Apple or Google account.
The App may be used by people aged 16 or over. Minors may purchase a subscription only with the consent of a parent or legal guardian.
The contract for using the App is concluded for an indefinite period when you create an account (including a temporary account). The basic features of the App are free of charge.
You can create an account with an email address and password, or sign in with Apple or Google. When creating an account, you agree to provide a real email address and to keep your password confidential. You are responsible for all activity carried out through your account.
You can terminate the contract at any time by deleting your account in Profile → "Delete account". Deleting the account does not cancel a subscription in the store — cancel it separately (section 8).
We may terminate the contract for important reasons — a gross or persistent breach of these Terms — with 14 days' notice, and in the case of gross breaches (e.g. unlawful content, harassment) with immediate effect. We will tell you the reason in the App or by email.
By choosing "Continue without an account", you create a temporary account. It is tied exclusively to this installation of the App on this device and has no login or password.
Guest mode includes the full breeding log: animals, feedings, weights, molts, matings, clutches, custom events, notes, statistics, QR codes and reminders. You can also add up to 3 animal photos in total. You can browse the community.
The following require a registered account: likes, following, friend requests, publishing posts, reports and blocks, making your profile public, taking part in the contest, animal transfers, adding more than 3 photos, molt photos, CITES documents, push notifications and purchasing the Breeder plan.
You can create a full account at any time — the data you collected in guest mode is kept, because it is the same account with a sign-in method added. This requires an email address, or an Apple or Google account, that is not yet linked to ExoLog.
IMPORTANT: data from a temporary account CANNOT be recovered after uninstalling the App, clearing its data, signing out, or on another device. We do not provide synchronisation between devices or restoration of such an account. If the durability of your data matters to you, create a full account.
You can delete a temporary account at any time in Profile → "Delete account".
A temporary account unused for 12 months (the App was not opened during that time) is deleted automatically, together with all data and photos assigned to it.
By using the App, you agree not to:
You retain the rights to the content you publish (photos, descriptions, animal data). By publishing content in the community area, you share it with other users in line with your profile visibility settings.
You are responsible for the content you publish and confirm that you have the right to share it.
The App lets you follow other users, publish posts, ask and answer questions, and take part in contests. The detailed rules of a contest are set out in its rules available in the App (Community → Contest → See the rules); matters not covered there are governed by these Terms.
Posts in the community feed are ordered by publication date. By default we show questions and discussions in the language of the App (animal photos in all languages); you can switch the filter off with the "All languages" toggle.
There is zero tolerance for objectionable content and for abuse of other users. In particular, the following are not allowed: harassment, threats and hate speech, sexual content and nudity, violence and animal cruelty, spam and scams, and content that breaks the law (including trading protected species without the required documents).
You can report any post, answer or profile from within the App (the "Report" option next to the content). You can also block a user — their content will no longer be visible to you.
Anyone — including people without an account — can report content they consider unlawful by writing to [email protected]. The notice should include: an explanation of why the content is unlawful; an indication of the content (author name, description or screenshot, date); the name and email address of the person reporting; and a statement that the notice is made in good faith and the information in it is accurate and complete. We will confirm receipt of the notice and inform you of our decision.
Reports are reviewed by community moderators — users we appoint, each for content in a given language — and, in serious or disputed cases, by the creator of the App. Decisions are made by people; we do not use automated content moderation. We review reports within 7 days.
For content that breaches these Terms or the law we may: remove the content and, in the case of serious or repeated breaches, suspend or permanently block the account, also without prior warning where the nature of the breach requires it.
The author of removed content receives information about the decision in the App: what was removed, why and on what basis, and whether the decision was made using automated systems.
You can appeal a moderation decision — or a refusal to remove content you reported — by writing to [email protected] within 6 months of the decision. The appeal will be reviewed by the creator of the App within 14 days. Independently of this, you can pursue your rights in court.
If we become aware of content indicating a criminal offence that threatens the life or safety of people, we will promptly notify the competent law-enforcement authorities.
Point of contact for users and authorities (Digital Services Act, Articles 11 and 12): [email protected]. You can contact us in Polish, English or Czech.
We do our best to keep the App working properly and without interruption, but technical breaks are possible, including for updates and maintenance. We may develop and change the App's features; changes to features covered by a paid subscription are made under the rules in section 8.
The App is a supporting tool for keeping animals and does not replace husbandry knowledge or the advice of a veterinarian. You make decisions about the care of your animals yourself.
We are not responsible for content published by other users, subject to the obligations described in section 5a, nor for the consequences of you deleting your account.
Nothing in these Terms excludes or limits consumer rights under mandatory provisions of law, including liability for the conformity of a digital service with the contract.
You can submit a complaint about how the App works to [email protected]. Describe the problem, give the email address of your account (if you have one) and, where possible, your device model and system version.
We will reply within 14 days of receiving the complaint. Consumers have the rights provided by law in case of a lack of conformity of a digital service with the contract.
Complaints about payments and subscription refunds are handled by the store where the purchase was made (section 8). Consumers may use out-of-court dispute resolution, including the help of a local consumer ombudsman.
Some features of the App are available under the paid Breeder plan (ExoLog Pro), offered as a monthly or yearly subscription. The plan name, billing period length and price in your currency are shown on the purchase screen before you confirm the order — they come directly from the store (App Store or Google Play).
Payment is charged to the store account from which you downloaded the App when you confirm the purchase.
The subscription renews automatically for another period of the same length unless you cancel it at least 24 hours before the end of the current period. The renewal fee is charged within 24 hours before the end of the current period.
You manage the subscription in your App Store or Google Play account settings — that is also where you cancel it. Cancelling stops further renewals, and access to Breeder plan features lasts until the end of the paid period.
When the subscription expires, the account returns to the free Hobbyist plan with its limits. Your data is not deleted, but paid features stop being available.
Payment complaints and refunds are handled by the store where the purchase was made, under its terms — we have no technical means of issuing refunds ourselves.
Consumers have the right to withdraw from the contract within 14 days. By gaining access to paid features immediately after purchase, you request that the service begin before this period ends and acknowledge that the right of withdrawal expires once the service has been fully performed.
We will announce changes to the price or scope of the plan at least 14 days before they take effect. A change applies from the next billing period — if you do not accept it, you can cancel the subscription before it renews.
The processing of personal data is described in the Privacy Policy available in the App.
We may change these Terms for important reasons: changes in the law or decisions of authorities, changes to the scope or operation of the App's features, the need to ensure security and prevent abuse, and changes of technical or payment service providers.
We will announce changes in the App at least 14 days before they take effect (we use a shorter period only where the law or a decision of an authority requires it). If you do not accept the changes, you can terminate the contract before they take effect by deleting your account, and cancel your subscription. Using the App after the changes take effect means you accept them.
For matters concerning these Terms, complaints and moderation, contact us at: [email protected].